--- title: Approving Quotes and Requesting Changes as a Customer | Makula Help Center description: Makula Help Center --- [Skip to content](https://help.makula.io/en/approving-quotes-and-requesting-changes-as-a-customer-makula-help-center#main-content) English Show submenu for translations Makula Technology GmbH Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Makula Help Center](https://help.makula.io/en?hsLang=en) 2. [Field Service](https://help.makula.io/en/field-service?hsLang=en) 3. [Quotes and Invoices](https://help.makula.io/en/field-service?hsLang=en#quotes-and-invoices) # Approving Quotes and Requesting Changes as a Customer | Makula Help Center ### Approving Quotes and Requesting Changes as a Customer Learn what your customers can do when they open a quote or invoice from the unique link in Makula. Written by George Newman Updated over a week ago ### What can my customer do on a quote? When a quote is **Sent** or **Pending Changes**, your customer can: - **Approve** the quote. They can optionally add a purchase order number and file. - **Request Change** with a message. The quote moves to **Pending Changes**. The requested changes are shown in the Activity Log. - Download the PDF. **Approve** the quote. They can optionally add a purchase order number and file. **Request Change** with a message. The quote moves to **Pending Changes**. The requested changes are shown in the Activity Log. Download the PDF. If your customer adds a purchase order when approving and a work order is linked, the purchase order is added to the work order too. Quotes in **Draft**, **Declined** or **Expired** status show limited information. ### What can my customer do on an invoice? When an invoice is **Sent** or **Pending Changes**, your customer can: - **Request Change** with a message. The invoice moves to Pending Changes and the requested changes are shown in the Activity Log. - Download the PDF - See your payment details **Request Change** with a message. The invoice moves to Pending Changes and the requested changes are shown in the Activity Log. Download the PDF See your payment details Invoices in **Draft** or **Cancelled** status show limited information. ### Good to know - The page refreshes automatically, so your customer always sees the latest version. - Customer actions appear in the **Activity Log** as "Customer". The page refreshes automatically, so your customer always sees the latest version. 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