--- title: Create and Manage Work Orders | Makula Help Center description: Makula Help Center --- [Skip to content](https://help.makula.io/en/create-and-manage-work-orders-makula-help-center#main-content) English Show submenu for translations Makula Technology GmbH Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Makula Help Center](https://help.makula.io/en?hsLang=en) 2. [Field Service](https://help.makula.io/en/field-service?hsLang=en) 3. [Work Order Management](https://help.makula.io/en/field-service?hsLang=en#work-order-management) # Create and Manage Work Orders | Makula Help Center ### Create and Manage Work Orders Learn how to create a new work order in Makula, choose work order types, assign assets and companies, and submit work orders in your Field Service workspace. Written by George Newman June 30, 2026 Adding work orders one at a time? You're in the right place. If you need to add several work orders at once, check out our bulk upload guide instead. ### How do I create a work order in Makula? **Navigation:** Open your Field Service workspace, then select **Work Orders** from the sidebar. 1. Click the **+ Add New Work Order** button in the top right corner. 2. A drawer will open on the right with a customisable work order form. 3. Complete the required fields and click **Create Work Order**. Click the **+ Add New Work Order** button in the top right corner. A drawer will open on the right with a customisable work order form. Complete the required fields and click **Create Work Order**. The new work order will appear at the top of your Work Orders list. ​ Watch this short clip to see this step in action. ### What are work order types? Work orders are categorised into customisable types that define the form structure and visibility: - **Internal:** Visible only to your internal team - **External:** Visible to customers if a portal is issued. **Internal:** Visible only to your internal team **External:** Visible to customers if a portal is issued. Default internal types include Service Request and Spare Part Order. You can create additional work order types in **Settings \> Work Order Types**. ​ Watch this short clip to see this step in action. ​ ### What fields are included in the work order form? The form fields vary depending on the work order type. Core fields include: - **Work Order Type (Required):** Select from available internal or external types - **Company (Required):** Choose the customer, supplier, or distributor - **Asset Type (Required):** Select the asset category - **Asset (Required):** Choose the specific asset (only assets assigned to the selected company will appear) - **Contact (Optional):** Pick a contact from the company - **Work Order Title (Required):** Provide a clear, descriptive title - **Work Order Description (Optional):** Add additional details or service instructions - **Custom Fields (Optional):** Depending on the work order type, additional fields may appear **Work Order Type (Required):** Select from available internal or external types **Company (Required):** Choose the customer, supplier, or distributor **Asset Type (Required):** Select the asset category **Asset (Required):** Choose the specific asset (only assets assigned to the selected company will appear) **Contact (Optional):** Pick a contact from the company **Work Order Title (Required):** Provide a clear, descriptive title **Work Order Description (Optional):** Add additional details or service instructions **Custom Fields (Optional):** Depending on the work order type, additional fields may appear ### How do I customise work order forms? Admins can tailor the form layout and fields for each work order type: 1. Go to **Settings \> Work Order Types** under Work Management. 2. Select the work order type you want to edit. 3. Modify the fields and sections to match your workflows or customer requirements. Go to **Settings \> Work Order Types** under Work Management. Select the work order type you want to edit. Modify the fields and sections to match your workflows or customer requirements. 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