---
title: Creating Work Orders from Email | Makula Help Center
description: Makula Help Center
---

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# Creating Work Orders from Email | Makula Help Center

### Creating Work Orders from Email

How to attach an email to a work order, either by creating a new one or assigning to an existing one, with the email thread viewable in the work order's Email tab.

 Written by George Newman 

June 30, 2026

### **How do I attach an email to a work order?**

You can convert an incoming email directly into a work order without manually re-entering the request.

1. Open the relevant email.
2. Click **Assign Email**.
3. From the dropdown that appears, select **Create Work Order** or **Assign Work Order** to assign the email to an existing Work Order.

Open the relevant email.

Click **Assign Email**.

From the dropdown that appears, select **Create Work Order** or **Assign Work Order** to assign the email to an existing Work Order.

The email is automatically attached to the work order and the work order.

### **What happens to the email once it's attached?**

The original email is saved to the work order and accessible from the **Email** tab. This tab also keeps a record of all subsequent correspondence linked to the work order, so replies sent after creation appear alongside the original email.

Watch this short clip to see this step in action.

<iframe width="640" height="360" src="https://www.youtube.com/embed/7CdILdYtKGA" allowfullscreen></iframe>

- <https://144351848.hs-sites-eu1.com/en/18-december-2023-makula-help-center?hsLang=en>
- <https://144351848.hs-sites-eu1.com/en/create-and-manage-work-orders-makula-help-center?hsLang=en>
- <https://144351848.hs-sites-eu1.com/en/fill-a-procedure-attached-to-a-work-order-makula-help-center?hsLang=en>
- <https://144351848.hs-sites-eu1.com/en/multi-asset-work-orders-makula-help-center?hsLang=en>
- <https://144351848.hs-sites-eu1.com/en/create-work-orders-from-a-ticket-makula-help-center?hsLang=en>

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