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Tickets on the Mobile App | Makula Help Center

Tickets on the Mobile App

Learn how your team can view and work with tickets on the Makula mobile app.

Written by George Newman

How does my team use tickets on mobile?

  • Tickets are split into Open and Closed tabs.

  • Each card shows the ticket type icon, name, ID, company, asset (or asset count), assignees, status and a notification icon.

  • Tickets can be viewed offline.

  • Tap Create Ticket to open the ticket form.

Tickets are split into Open and Closed tabs.

Each card shows the ticket type icon, name, ID, company, asset (or asset count), assignees, status and a notification icon.

Tickets can be viewed offline.

Tap Create Ticket to open the ticket form.

What tabs are on a ticket on mobile?

Tap a tab to open it:

  • Chat (opens by default)

  • Details: assets, company, status, assignees, ID, created information and custom fields. You can assign a company, but it cannot be changed once set.

  • Comments

  • Parts: add and remove parts.

  • Work Orders: tap Create Work Order to create a work order from the ticket. The same rules for company, assets and parts apply as on web.

Chat (opens by default)

Details: assets, company, status, assignees, ID, created information and custom fields. You can assign a company, but it cannot be changed once set.

Comments

Parts: add and remove parts.

Work Orders: tap Create Work Order to create a work order from the ticket. The same rules for company, assets and parts apply as on web.

The banners on Chat and Comments show for 6 seconds when you open them. Tap the info icon to see them again.

Chat and Comments are turned off once a ticket is closed.