--- title: Using the Chats | Makula Help Center description: Makula Help Center --- [Skip to content](https://help.makula.io/en/using-the-chats-makula-help-center#main-content) English Show submenu for translations Makula Technology GmbH Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Makula Help Center](https://help.makula.io/en?hsLang=en) 2. [Field Service](https://help.makula.io/en/field-service?hsLang=en) 3. [AI](https://help.makula.io/en/field-service?hsLang=en#ai) # Using the Chats | Makula Help Center ### Using the Chats Learn how to interact with AI Assistants, maintain chat history, and view document references using the Chats page in Makula Field Service. Written by George Newman December 22, 2025 ### How do I access AI Chats? **Navigation:** Open your Field Service workspace, then select **AI Chats** from the sidebar. ### How do I select an Assistant to chat with? - The **Tesla Assistant** (demo assistant) is selected by default when you open the page. - Pre-configured sample questions are available only for the demo assistant. - A banner at the top indicates you are chatting with a demo assistant. The **Tesla Assistant** (demo assistant) is selected by default when you open the page. Pre-configured sample questions are available only for the demo assistant. A banner at the top indicates you are chatting with a demo assistant. To switch assistants: 1. Click the **dropdown menu** at the top. 2. Two tabs are available: - **My Assistants:** AI Assistants created by your organisation. - **Shared Assistants:** AI Assistants shared with you by other organisations. 3. Select an assistant and start chatting instantly. Click the **dropdown menu** at the top. Two tabs are available: **My Assistants:** AI Assistants created by your organisation. **My Assistants:** AI Assistants created by your organisation. **Shared Assistants:** AI Assistants shared with you by other organisations. **Shared Assistants:** AI Assistants shared with you by other organisations. Select an assistant and start chatting instantly. ### How does chat history work? - Once you send your first message, a **chat history** is created. - The assistant refines responses based on ongoing context. - The AI responds in the **language you use**, supporting multi-language interactions. - As conversations continue, the assistant builds on previous context, making answers increasingly accurate and relevant. Once you send your first message, a **chat history** is created. The assistant refines responses based on ongoing context. The AI responds in the **language you use**, supporting multi-language interactions. As conversations continue, the assistant builds on previous context, making answers increasingly accurate and relevant. ### How do I view references? - AI responses include **reference numbers**. - Clicking a reference number opens a **right-hand sidebar** showing the document section used to generate the answer, with the relevant text highlighted. AI responses include **reference numbers**. Clicking a reference number opens a **right-hand sidebar** showing the document section used to generate the answer, with the relevant text highlighted. ### How do I manage chat history? Click the **Chat History** button (top left) to view saved conversations. For each saved chat, you can: - **Edit Chat Name:** Rename for easier reference. - **Delete Chat:** Remove the chat (confirmation required). - **View Assistant:** Opens the assistant's detail view (only for My Assistants). **Edit Chat Name:** Rename for easier reference. **Delete Chat:** Remove the chat (confirmation required). **View Assistant:** Opens the assistant's detail view (only for My Assistants). - - - - - - [Field Service](https://help.makula.io/en/field-service?hsLang=en#main-content) - [Work Order Management](https://help.makula.io/en/field-service?hsLang=en#work-order-management) - [Help Desk and Ticketing](https://help.makula.io/en/field-service?hsLang=en#help-desk-and-ticketing) - [Quotes and Invoices](https://help.makula.io/en/field-service?hsLang=en#quotes-and-invoices) - [Reports and Analytics](https://help.makula.io/en/field-service?hsLang=en#reports-and-analytics) - [Field Service](https://help.makula.io/en/field-service?hsLang=en#main-content) - [Installed Base Management](https://help.makula.io/en/field-service?hsLang=en#installed-base-management) - 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