--- title: What are Tickets? | Makula Help Center description: Makula Help Center --- [Skip to content](https://help.makula.io/en/what-are-tickets-makula-help-center#main-content) English Show submenu for translations Makula Technology GmbH Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Makula Help Center](https://help.makula.io/en?hsLang=en) 2. [Field Service](https://help.makula.io/en/field-service?hsLang=en) 3. [Help Desk and Ticketing](https://help.makula.io/en/field-service?hsLang=en#help-desk-and-ticketing) # What are Tickets? | Makula Help Center ### What are Tickets? Learn how Tickets in Makula help you capture and manage requests before any work orders are created. Written by George Newman Updated over a week ago ### What are tickets for? Tickets sit in front of work orders. Not every request needs a work order straight away. Some are answered with a reply, some only need parts ordered, and some need more information before you decide whether onsite work is needed. A ticket captures the request. Once the work is confirmed, you can create one or more work orders from it. ### Where do I find Tickets? **Navigation:** Go to **Tickets**. - Click **New Ticket** in the top right to create a ticket. - Switch between **List**, **Table**, **Board** and **Map** view. Click **New Ticket** in the top right to create a ticket. Switch between **List**, **Table**, **Board** and **Map** view. ### What does the List view show? - The ticket type icon, with a globe icon if the type is external - Ticket name, ticket ID and company name - The asset name, or a count if there are several assets. Hover over the count to see all asset names and IDs. - Assignees and ticket status - A notification icon for unseen internal or external messages and unseen emails The ticket type icon, with a globe icon if the type is external Ticket name, ticket ID and company name The asset name, or a count if there are several assets. Hover over the count to see all asset names and IDs. Assignees and ticket status A notification icon for unseen internal or external messages and unseen emails Use the **ellipsis (⋯)** on a ticket to **View** or **Delete** it. Delete is only available if you have permission to delete tickets. ### What does the Table view show? - **Ticket ID** and **Ticket Name** are always shown first and cannot be hidden or moved. - The other columns are **Company**, **Asset**, **Assignee**, **Created By**, **Status**, **Created Date** and your custom fields. - Click the **gear icon** to hide or reorder columns. - Edit **Assignee** and custom fields directly in the table. - Click the Ticket ID, Ticket Name, Company or Asset to open the ticket. **Ticket ID** and **Ticket Name** are always shown first and cannot be hidden or moved. The other columns are **Company**, **Asset**, **Assignee**, **Created By**, **Status**, **Created Date** and your custom fields. Click the **gear icon** to hide or reorder columns. Edit **Assignee** and custom fields directly in the table. Click the Ticket ID, Ticket Name, Company or Asset to open the ticket. ### What does the Board view show? - The **Status** board is shown by default and cannot be removed. Drag tickets between columns to change their status. - Click **Create Board** to add a board based on any single select custom field. The **Status** board is shown by default and cannot be removed. Drag tickets between columns to change their status. Click **Create Board** to add a board based on any single select custom field. ### What does the Map view show? - Each company is shown as a pin. Companies with no tickets have grey pins. - Click a pin to see that company's open tickets. Use the arrows to move between them. - Turn on **Hide Inactive Companies** to show only companies with active tickets. Each company is shown as a pin. Companies with no tickets have grey pins. Click a pin to see that company's open tickets. Use the arrows to move between them. Turn on **Hide Inactive Companies** to show only companies with active tickets. ### How do I filter tickets? You can filter tickets by **Asset Name**, **Assignee**, **Company**, **Teams**, **Ticket Status**, **Ticket Type** and your custom fields. ### Where else do tickets appear? Tickets also appear in asset history and company history. 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